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Tutoring: How to Book & Enroll

This page explains exactly how to book tutoring through our online booking platform, how to choose the correct session type, and what to review before confirming your time.

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Step-by-Step Booking (Introwise)

You can book tutoring directly from the website or explore programs first. Either path will take you to our secure booking platform (Introwise) to complete payment and (when applicable) scheduling.

Important: There is no separate “Starter Session” button on Introwise. Your first session is automatically treated as a Starter/Checkpoint lesson (plus a mini lesson) based on whether you are new or transferring.

Option 1 — Quick Book (Fastest)

Use this if you already know you want to begin and you don’t need to read program details first.

  • 1. Go to the Hub and select **Tutoring Services**.
  • 2. On the Tutoring Services page, click **Book Now**.
  • 3. You will be redirected to Introwise to choose either a package/bundle or an individual lesson.

Option 2 — Explore Programs First (Recommended if you’re unsure)

Use this if you want to compare programs before booking (at-a-glance or in depth).

  • 1. From the Hub, open **Tutoring Services**.
  • 2. Scroll to **Programs Snapshot** to view programs at a glance.
  • 3. Click **Explore** on a program to read details (example: Exam Preparation).
  • 4. When ready, click **Book Now** (on the Tutoring Services page or a program page) to go to Introwise.

Once you are on Introwise, choose how you want to start

You will see two main options: (A) Packages/Bundles or (B) Individual Lessons. The correct choice depends on whether you want to commit to a package now or try a first session before committing.

A) Packages / Bundles (Recommended for consistent progress)

Packages are purchased first. Students do NOT choose a lesson time during package purchase.

  • 1. If you are a first-time student, click the **entire package block** first to open and read the package details.
  • 2. After reading, click the button inside the details view (example wording: **“Book this package once ready”**).
  • 3. Returning students may click the darker blue **Book** button directly if they already know what they want.
  • 4. Complete the **Booking details** form (name, email, message, payment) and click **Confirm & Book**.
  • 5. After purchase, you will receive a confirmation and a package access/restore method to schedule your lesson times from your package balance.
Your first scheduled package lesson = Starter/Checkpoint + mini lesson automatically (based on whether you are new or transferring).

B) Individual Lessons
(Try first / One-time needs)

Individual lessons are best if you’re not ready to commit yet or you only need one-time support (interview prep, mock exam speaking, quick writing review, targeted grammar).

  • 1. Select the lesson type (30-minute or 50-minute) and choose an available time (or use View calendar).
  • 2. Complete the Booking details form (name, email, message, payment) and confirm.
  • 3. If this is your first-ever session, your first individual lesson is automatically treated as Starter/Checkpoint + mini lesson.
  • 4. If you book another individual lesson later, it is NOT a Starter/Checkpoint session anymore — it is a follow-up lesson.
After your first individual lesson, booking a package is usually easier for tracking sessions and maintaining consistent progress.

What to write in the Introwise “Message” box (Required)

You must paste the template below in the Message field when you purchase a package OR book an individual lesson. If you purchase a package, you must paste the full template again when you schedule your first lesson time from the package.

  • Copy/Paste Template (Required)
    • 1. Student type: New student / Transferring student / Returning student (follow-up)
    • 2. Program focus: General English / Business English / Exam Prep / Relocation / American English & Writing Support / American English for Performers
    • 3. Main goal (1 sentence):
    • 4. Current level (if known): + 1–2 weak areas (speaking/grammar/writing/pronunciation)
    • 5. Time zone + city:
    • 6. If exam prep: exam + date + target score (if any)
    • 7. If under 16: Parent/guardian email + student name + age
For follow-up lessons (any session after your first): if you want to work on something different than what your tutor planned, you must say so clearly and in detail in the Message box so your tutor can prepare.
If you want a different focus than the current plan, write: “Change request: I want to focus on ________ in the next lesson because ________. Please prepare: (document/topic/skill) ________.”

Scheduling & Rescheduling

Scheduling and rescheduling rules apply to all tutoring bookings. Please review policies before confirming any session.

Tutoring Services PoliciesSupport / Contact Directory

Lesson Delivery (Online)

Your booking confirmation email will include the correct classroom link for your session. Always use the platform link provided in your confirmation email for your scheduled session.

Platforms

  • Primary: Whereby
  • When needed: Zoom, Google Meet, Microsoft Teams
  • Other alternative platforms (depends on the tutor)

If your platform link is missing or unclear, contact support before your session time.

Common Booking Issues (How to Avoid Them)

These are the most common issues that cause delays or confusion. Please review before booking.

  • Looking for a “Starter Session” button on Introwise (it does not exist — your first session is handled automatically).
  • Purchasing a package and expecting to choose a time during purchase (packages are purchased first; lesson times are scheduled after purchase from your package balance).
  • Not pasting the required Message template (this delays correct placement and planning).
  • Scheduling your first package lesson without pasting the full template again (required for Session 1 planning).
  • Booking follow-up lessons without clearly stating a change request (if you want a different focus than the plan, you must say so in detail so your tutor can prepare).
  • Booking in the wrong time zone.
Tutoring Services Support / Contact

Tutoring FAQs

Do I book a Starter Session on Introwise?
Do I choose a time when I buy a package?
What do I need to write in the Message box?
What if I want something different than the tutor’s plan for a follow-up lesson?
I booked one individual lesson. If I book again, is it another Starter/Checkpoint session?
Why do you recommend packages after the first individual lesson?
What platforms are used for lessons?
What if I don’t receive a confirmation email?
Tutoring Contact / SupportBook Tutoring (Introwise)Tutoring Services Policies

Ready to begin?

If you’re new, your first booked session is handled as Starter/Checkpoint plus a mini lesson automatically. After your first individual lesson, a package is usually the easiest option for tracking sessions and consistent progress.

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